Frequently Asked Questions
FAQ’S
WHERE IS YUWA ATELIER BASED?
Yuwa Atelier is based in Los Angeles, California.
DO YOU OFFER REPAIR SERVICES?
At present, we do not offer repair services.
IS YOUR PACKAGING ECO-FRIENDLY?
We strive to make our packaging 100% recyclable & reusable.
IS THE JEWELRY HYPOALLERGNIC?
Our jewelry also a great choice for people with sensitive skin, as it is 100% hypoallergenic and free of lead and nickel.
HOW IS IT DIFFERENT THATN GOLD PLATED?
Gold plated is a microscopic gold layer electroplated over base metal that wears away quickly, exposing the core to skin oils and moisture.
WHAT DOES DEMI- FINE JEWELRY MEAN ?
Demi-fine jewelry is the middle ground of jewelry. It bridges the gap between costume and fine jewelry .
DO YOU HAVE A PHYSICAL STORE?
No. We are exclusively an e-commerce platform.
HOW DO I CARE FOR MY JEWELRY
To ensure you are getting the best wear out of your jewelry, please visit the JEWELRY CARE GUIDE.
WHAT IS THE SHIPPING & RETURNS POLICY?
You can visit our Shipping and Returns page.
WILL MY JEWELRY LAST?
Gold filled jewelry is durable, tarnish-resistant, and chip-resistant. With the right care it can last up to 5-10 years.
HOW IS IT DIFFERENT THAN GOLD VERMIL?
Gold vermeil is created by electroplating a layer of gold onto a base. While it’s more durable than gold plating the surface layer will eventually wear down.
HOW IS GOLD FILLED JEWELRY MADE?
It is made with a genuine layer of gold that is permanently bonded to a base metal using heat and pressure.